- Rory Stark,
Strategic Relationship Marketing & Social Selling Manager
Program success was evaluated through Sales for Life’s measurement framework, grounded on the Kirkpatrick Evaluation Model, as the industry best-practice.
While much of social selling enablement is focused strictly on training, Sales for Life’s model is built around knowledge transfer and application. This is ultimately tied to sales results and ROI. It was through this approach that Teleperformance was able to correlate actual sales results through application of learning.
A worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
The Teleperformance team is made up of 223,000 passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.
"Teleperformance engaged Sales For Life to enhance our already existing social selling strategy. They provided a platform to achieve behavioural change at scale, accelerate pipeline and boost revenue via social selling throughout Europe. Jamie Shanks and the team helped us reverse engineer our sales process, whilst providing extensive training to transform our mind-set towards digital engagements across social channels for all our European sales teams. The results have been dramatic. We now nurture way over 250M in opportunities (Total Contract Value) via social channels YOY."
Create buy-in, measure success and scale digital and social selling across your organization with Sales for Life three levels of implementation:
1) Create organizational awareness. Teach people about the changes happening in B2B sales and marketing with insightful keynotes, and actionable digital and social selling workshops.
2) Build a business case. Understand the state of your organization through tailored assessments and audits. Kickstart digital and social selling, get results and build your case for scale with our robust education and enablement platform.
3) Scale your success. Drive accountability, measurement and scale digital and social selling success with an integrated strategy.